Privacy Policy

We may use the information we collect for purposes such as:

• processing and dispatching your order,
• confirming your eligibility to buy our food-supplement products,
• responding to enquiries or providing customer support,
• improving our Website and service delivery,
• maintaining internal records for tax, regulatory, and security purposes,
• sending important service or order-related communications.

We do not use screening information to make automated decisions about you.

Personal data is kept securely within our systems and is accessible only to authorised personnel.

Your information will never be sold or shared for marketing purposes without your explicit consent.

We may share limited data only with service providers essential to our operations, such as:

• payment processors (Stripe),
• courier and fulfilment partners,
• website hosting and IT security providers.

These parties are contractually required to protect your data.

We process your information only when legally permitted.

The lawful grounds under the UK GDPR that may apply include:

• Contract – when we need your details to fulfil an order,
• Legal obligation – where we must retain records for tax or compliance,
• Legitimate interests – to operate and improve our business safely,
• Consent – when you agree to optional communications.

We use a combination of technical and organisational measures to protect your information, including encryption, secure hosting, access controls, and regular security reviews.

Despite these efforts, no method of transmission over the internet is completely secure; you give information at your own risk.

Our Website uses cookies to enhance user experience and collect analytics.

Cookies help us:

• remember preferences,
• measure website performance,
• support secure checkout functions.

You may disable cookies through your browser settings at any time, although some site features may not function properly.

For more detail, please see our Cookie Policy.

We do not sell or show your personal information to third parties for advertising purposes.

We may share information only with:

• service partners who help with order fulfilment, delivery, payment processing, or security,
• legal authorities, where disclosure is required by law or regulatory request.

Any organisation we work with must follow UK data-protection standards.

You have several rights under the UK GDPR, including:

• Right of access – to request a copy of the data we hold about you;
• Right to correction – to update inaccurate information;
• Right to deletion – to ask us to remove your data in certain circumstances;
• Right to restriction – to limit how your data is processed;
• Right to object – to object to certain processing activities;
• Right to data portability – to receive your data in a commonly used format.

To exercise these rights, contact us at info@nadvance.co.uk.

We keep personal information only for as long as necessary to:

• complete your order,
• follow tax and legal obligations,
• address customer service issues or disputes.

Typically, order-related records are held for up to six years as required under UK law.

Some third-party service providers (e.g., hosting or payment processors) may store data outside the UK.

Where this occurs, we ensure that right safeguards are in place, such as Standard Contractual Clauses, to protect your information.

We may revise this Privacy Policy from time to time to reflect changes in law or our operational practices.

Updated versions will be posted on this page with a new “Last Updated” date.

For questions about this Privacy Policy or your data rights, contact:

NADVANCE LTD

London, United Kingdom

Email: info@nadvance.co.uk