Terms And Conditions

Because our products contain temperature-sensitive and sterile components, returns and cancellations are restricted.

• We cannot accept returns of opened, used, or temperature-exposed items, including NAD+ vials, needles, or wipes.

• For hygiene and safety reasons, once shipped, orders cannot be cancelled or returned unless the product is faulty or incorrect.
• If you receive a damaged, defective, or incorrect order, notify us within 48 hours of delivery at info@nadvance.co.uk.
• Provide photos and order details; we will arrange a replacement or refund upon verification.

We may cancel your order by written notice if:

• Payment is not received; or

• We are prevented from fulfilment due to events beyond our control, including supplier shortages, transport delays, or force majeure.

If we cancel your order:

• Payment is not received; or

• We are prevented from fulfilment due to events beyond our control, including supplier shortages, transport delays, or force majeure.

By placing an order, you confirm that:

• You are over 18 and legally able to enter into binding agreements;

• The information you provide is accurate and complete; and
• You will use and store the product strictly according to the instructions.

We warrant that:

• We are authorised to sell the products listed;

• The products are free from undisclosed defects at the time of sale; and
• Product descriptions on our website are accurate and current.

This warranty does not cover misuse, poor storage, or unauthorised handling.

All other warranties, express or implied, are excluded to the fullest extent permitted by law.

• Nothing in these Terms limits liability for death or personal injury resulting from our negligence or for fraud.
• We are not liable for misuse, improper storage, or unauthorised application of the product; delays or delivery issues beyond our reasonable control; or indirect or consequential losses such as business interruption or loss of profit.

• Our total liability for any claim will not exceed the amount paid for the relevant order.
• You agree not to hold NADVANCE LTD officers, directors, or employees personally liable for any loss or claim.

• The NADVANCE® Pen Kit is a food-supplement delivery system, not a medicine or medical device.

• It is not intended to diagnose, treat, cure, or prevent any disease.
• Use only as directed and follow all included instructions carefully.
• Always consult a healthcare professional before use — especially if you are pregnant, breastfeeding, have a medical condition, or take medication.
• The pen and vial system is multi-use: maintain sterile handling, replace micro-needles after each use, and dispose of them safely in the provided sharps bin.
• NADVANCE LTD is not liable for injuries, adverse effects, or damages arising from misuse, unsterile technique, or deviation from instructions.

These Terms apply exclusively to purchases made via nadvance.co.uk.

They do not grant rights in NADVANCE® trademarks or intellectual property.

Third-party courier and logistics providers operate under their own terms.

We may modify these Terms at any time. Updates take effect immediately upon posting.

It is your responsibility to review the current Terms before each purchase.

Continued use of the Website constitutes acceptance of any revised Terms.

These Terms form a legally binding agreement between you and NADVANCE LTD.

By using this Website and placing an order, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.

Assignment: We may assign or transfer our rights and obligations under these Terms without affecting your consumer rights. You may not assign your rights without written consent.

No Waiver: Failure to enforce any provision shall not constitute a waiver.

Third-Party Rights: Only you and NADVANCE LTD may enforce these Terms.

Severability: If any clause is found invalid, the remainder shall continue in effect.

Entire Agreement: These Terms represent the full agreement between you and us.

Governing Law: These Terms are governed by English law.

Jurisdiction: All disputes shall be heard exclusively in the courts of England and Wales.

Language: These Terms are available in English only.

The Website is owned and operated by NADVANCE LTD, a private limited company registered in the United Kingdom.

Registered Office: London, United Kingdom

Email: info@nadvance.co.uk

Website: https://www.nadvance.co.uk

These Terms of Use (“Terms”) govern your use of our website available at nadvance.co.uk (the “Website”). By using our Website, you accept these Terms in full. If you disagree with these Terms or any part of them, you must not use the Website. If you make a purchase through our Website, you will also be asked to agree to our Product Terms & Conditions. You must be at least 18 years of age to use this Website; by using it or agreeing to these Terms, you confirm that you are at least 18 years old.

Copyright (c) 2025 NADVANCE LTD. All rights reserved. NADVANCE® is a brand name owned and operated by NADVANCE LTD.

This website and all products offered under the NADVANCE® brand are provided by NADVANCE LTD. Subject to these Terms:

(i) We, together with our licensors, own and control all copyright and intellectual property rights in the Website and its content; and

(ii) All rights are reserved.

We respect the intellectual property rights of others.

If you believe that any material available on or through the Website infringes upon your copyright, please notify us at info@nadvance.co.uk with supporting evidence.

Please note that submitting false or misleading infringement notices may expose you to liability under applicable law.

You may:

• Freely browse our Website and temporarily cache (store) pages in your browser for faster future access.

• Stream or view publicly available images, videos, and product information for personal, non-commercial use.

You must not:

• Download or reproduce website content beyond basic browser caching;

• Reuse, republish, or distribute content from this Website;
• Modify, adapt, or edit website materials;
• Use any content for commercial resale or public display without our written permission.

We reserve the right to suspend or restrict access to our Website for maintenance, updates, or security reasons. Attempting to bypass such restrictions is prohibited.

You must not:

• Use the Website in any way that damages or impairs its performance, security, or accessibility;

• Use the Website for unlawful, fraudulent, or harmful purposes;
• Attempt to hack, probe, or test system vulnerabilities;
• Circumvent authentication or security measures;
• Upload or distribute any malware, viruses, or other malicious software;
• Impose an unreasonable load on our servers or network resources;
• Access or interact with the Website using automated systems (e.g., bots, scrapers) except for search-engine indexing;
• Use data from our Website for unsolicited marketing or spam;
• Decrypt, copy, or intercept communications sent via the Website.

You must ensure that all information you supply through our Website is true, current, and not misleading.

Any violation of this Section may result in suspension or termination of access to the Website.

Adding a product to your cart constitutes an invitation to treat, not a binding contract.

To finalise your purchase, you must accept our separate Product Terms & Conditions during checkout.

We make every effort to ensure product information and availability are accurate; however, we reserve the right to update or discontinue items at any time.

If a product becomes unavailable after you’ve placed an order, we will notify you and offer alternatives or a refund.

If you encounter any content or activity on our Website that appears unlawful, inappropriate, or in violation of these Terms, please report it to us immediately at info@nadvance.co.uk.

Include:

• The exact page URL or location of the issue;

• A short description of the concern; and
• Any relevant screenshots or details.

We will promptly review and take appropriate action.

We do not warrant or guarantee that:

• The information on our Website is complete or accurate;

• The content is always up to date;
• The Website will operate without errors or interruptions; or
• The Website or its features will remain available indefinitely.

We reserve the right to update, modify, or discontinue any aspect of the Website at any time without prior notice.

To the maximum extent permitted by law, we exclude all implied warranties related to the Website or your use of it.

Nothing in these Terms will:

• Limit or exclude liability for death or personal injury caused by negligence;

• Limit or exclude liability for fraud or fraudulent misrepresentation; or
• Exclude any liability that cannot be excluded under UK law.

Subject to the above, we will not be liable for:

• Losses or damages caused by events beyond our reasonable control;

• Business losses, including loss of profits, revenue, or goodwill;
• Any indirect, incidental, or consequential damages;
• Any loss of data, corruption, or system interruption.

You acknowledge that NADVANCE LTD is a limited liability company and agree not to bring personal claims against its officers, employees, or agents.

This does not limit the company’s liability for their authorised actions.

You agree to indemnify and hold harmless NADVANCE LTD, its directors, employees, agents, and affiliates, from any claim, loss, or expense arising from:

• Your misuse of the Website;

• Your breach of these Terms;
• Violation of another person’s rights; or
• Content you submit or share through the Website.

We reserve the right, at your expense, to assume the exclusive defence of any matter subject to this indemnity. You agree to cooperate with such defence.

If you breach these Terms, or if we reasonably suspect a breach, we may:

• Issue a formal warning;

• Temporarily suspend access to the Website;
• Permanently restrict or terminate your access;
• Block IP addresses linked to misconduct; and/or
• Take legal action for infringement or damages.

Our Website may include links to third-party websites for informational or convenience purposes.

We have no control over such websites and make no representations about their content, products, or practices.

You are responsible for reviewing third-party Terms and privacy policies before using such sites.

We are not liable for any loss or damage arising from your use of external links.

NADVANCE®, our logo, and related brand identifiers are trademarks owned by NADVANCE LTD.

No licence or permission is granted to use these trademarks without our written consent.

Third-party trademarks displayed on this Website remain the property of their respective owners.

Variation: We may revise these Terms at any time. Updated Terms will apply from the date of publication on this Website.

Assignment: We may assign or transfer our rights under these Terms. You may not do so without written consent.

Severability: If any provision is held invalid or unenforceable, the remaining provisions shall continue in full effect.

Third-Party Rights: These Terms benefit only you and NADVANCE LTD. No third party shall have enforcement rights.

Entire Agreement: These Terms, together with our Product Terms & Conditions, Privacy Policy, and Cookie Policy, constitute the entire agreement between you and us.

Governing Law & Jurisdiction: These Terms are governed by English law, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.